Data Protection Information
Scope of Data Protection Information
All the client data received from Trend website is safely and securely used only for marketing purposes. The said data includes any online purchases made through the website, customer account information, newsletter subscription, emails and other customer service communications. If you have any particular concern regarding your privacy or the use of the gathered data, write us an email at [email protected] and our team will get back to you with the required information.
There are several categories of your personal data that Trend only uses for marketing purposes.
- Full Name (First and Surname)
- Date of Birth
- Customer Number/ Order Identification Number
- Location Information
- Phone Number
- Business Address/ Number
- Email Address
- Order Products/Service details
- Shipping Address
- Invoice Number
- Order Placement Details
- IBAN/ Account Number
- Name of Credit/ Debit card holder
- Credit/ Debit card number
- Expiration Date
- CVV Code
Please note that you can withdraw your consent at any time by changing the cookie settings via: Cookie Settings.
- If you ordered the wrong item or are otherwise unhappy with your purchase you can send an email to [email protected] to initiate a return.
- We will then arrange the pickup from your address or give you a return code which you can use along with a return address information that you will need to put on the return box.
- Customers must make sure you pack the items in their original packing, unopened, unused and fully intact. Items that have been used cannot be returned.
- After we have successfully received the return and confirmed the goods have been sent back in their original state we will refund the amount you paid for the item & shipping.
- If you return an order partially we will only refund the costs of the item.
- For payments in our return policy, we will use the same payment method which our customers used to initially pay for the product.
- Depending on the order if you are partially returning your order we will pay you for the items you have requested a refund over.
- Please note that refund processing may take up to 7-10 business days.